Gyllium gladly accepts returns and refunds the item. Items to be returned must be send back to us in perfect, unused, new condition in their original packaging with all original hologram stickers and Certificate of Authenticity attached. Mail your returned items to the following address: Bulgaria, Sofia 1504 Blvd. Yanko Sakazov 9A, floor 8, office 31 Phone number for the purposes of delivery: 00359 882 634 553. You must first contact us through the present Returns Form. Packages sent without contacting us beforehand will not be accepted. Note that you must ship the item back to us within 14 calendar days from the date you received the product. All sale items are final and cannot be refunded or exchanged. For any returned items, you are responsible for the cost of returning the item to us. Make sure to use a reputable shipping company with tracking information or proof of postage, as we are not responsible for lost or stolen packages. If you wish to exchange an item, you will need to return the item you no longer wish to keep and place a new order. If you have any difficulties filling out the Returns Form please contact us at firstname.lastname@example.org.